Pixabay.
A person is not a widget — and no matter how hard one tries to manage the two with the same technology, the effect will always feel like shoving a square peg in a round hole.
这一直是在过去30年中创造和普及以来的供应商管理系统（VMS）等技术的基本理由。甚至今天企业业务中的VMS等技术广泛采用 - 研究公司SIA估计为拥有超过1,000名员工的公司全球范围内的VMS采用 - 仍然有一个开放的问题，无论是大型的服务大型服务是否完全解万博体育下载app决技术。
In fact, as the scope and nature of services spending changes to include different kinds of work, workers and outcomes, the importance of expertly managing services spending is due to become a critical issue for procurement organizations. That is, if they can overcome the key initial obstacle of gaining enough stakeholder influence to touch the trillions of dollars of services spend distributed across the enterprise.
To answer these and other questions, SIG and Spend Matters conducted a survey of procurement practitioners to get a pulse-check on the state of service procurement and corresponding technologies.
在这方面354manbetx 分析，我们研究了这些调查结果的一部分，以更好地了解技术解决方案组织用于管理服务。
While most standard procurement technology solutions on the market were not purpose-built for services procurement — with the main exception of VMS for staffing and for SOW-based services — S2P, CLM, P2P/e-Procurement solutions are nevertheless being used to process services spend in some way. In analyzing the survey results we ultimately aimed to understand the level of satisfaction with managing services procurement in general (what are the levels of satisfaction with different facets? and are organizations looking to improve?). From there we aimed to understand what technology is being used, how many solutions are being utilized, and see whether purpose-built solutions ranked higher in satisfaction than non-purpose built.
Our key takeaway: Procurement organizations are just beginning to scratch the surface of the services spend opportunity, and their application of a mixed toolset indicates there is still a major opportunity for both upstarts and established vendors to tackle this mega category in more effective ways.
要了解原因，让我们潜入调查结果。