外包战场:MSPS会捕获采购BPO是否更大的服务采购奖?

Over on花很重要, we're putting the finishing touches on a series of posts (we apologize for the 4,000 word length, but services procurement is complex) concluding next week. The series explores how managed services providers (MSPs) in the contingent labor space are falling behind procurement BPOs in complex services, and have a lot of catching up to do in areas such as marketing, legal, consulting, and BPO spend. In fact, it's our broad-brush recommendation that finance, IT, HR and procurement executives should consider procurement BPOs such as Procurian,Proxima,xchanging,IBM埃森哲over Addeco, Tapfin, Volt, Randstad, etc. for the outsourced management of services beyond contingent labor.

Chances are, you won't see this type of analysis elsewhere. And we know: it's not right to stereotype an entire class of providers. But from an analysis standpoint, while the services procurement world is a well-meaning and truly collaborative bunch -- much more so than traditional procurement types, I might add -- it is one that generally speaking, really does not understand as much of the evolving procurement function and truly complex services category nuances once you get based contingent staffing in the same manner that the stronger procurement BPOs do. In their defense, mind you, procurement-centric voices such as Spend Matters are nowhere near as deep in the intricacies of contingent labor, although we try to put in a valiant effort!

我们鼓励花费优先权订阅者让我们了解您对本系列的思考以及我们在不同劳动之外的更广泛的角度来解决服务采购解决方案生态系统的方法。与此同时,如果你对这个话题很好奇,我们希望这一点很重要,摘要你的胃口:

We believe procurement outsourcing providers are already encroaching on MSP territory in certain "gateway" services categories such as consulting, systems integration, audit/attest, IT outsourcing, legal, etc. While these categories may prove the initial battleground between traditional MSPs expanding their capabilities around SOW and project-based sourcing, it's our belief that BPOs are likely to move further downstream, even into the management of contingent-based spending.

这有三个主要原因。首先,BPO经常带来更加善意,更好地了解服务类别对人力资源和采购的更广泛的业务的影响,包括如何最好地从事高级利益相关者驾驶更好的结果。其次,越有效的BPO已经建立了周围主题和类别专业知识的参与模型,包括特定的类别的能力技术(这两者都是为了超越初始波的合规性和储蓄机会为服务采购而言至关重要)。第三,许多BPO对众多供应商管理系统(VMS)支持外的更广泛的解决方案平台要求具有更强的升值。这包括能够使用VM环境映射和利用采购(包括优化工具),合同管理,供应商管理,P2P和其他采购系统的能力。

MSPs, be warned! As the charter of services procurement expands, your sector is about to heat up with additional substitute if not direct competitors. We hope that Spend Matters PRO adds a much needed procurement-led voice to the expanding world of services procurement.

- Jason Busch

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