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HICX is representative of a provider that excels in a single platform-level element of a particular discipline (i.e., master data management within supplier management), using this element to build competitive differentiation and a strong customer following in a highly competitive marketplace. While much of our original Spend Matters Vendor Snapshot from 2016 (seePart 1andPart 2) on HICX remains an accurate review of the provider in 2018, the MDM specialist has leveraged its core strengths to deliver adjacent capabilities and product line extensions.
This two-part Spend Matters PRO Vendor Snapshot Update provides an update to our previous analysis HICX. Part 2 provides updated strengths and weaknesses, customer reference insight and summary recommendations on when to prioritize HICX as a shortlist candidate. Thefirst installment of our 2018 updateprovides 2018 key facts on HICX, a solution overview, a recap of its overall footprint and solutions, insight into new features and capabilities, and a competitive landscape update.