优步企业:我们今天想要看到的功能(和明天)

Earlier this week, Spend Mattersprovided background coverage关于优步商业的各种组成部分 - 员工地面运输的包装,有针对性的T&E解决方案。在故事中,我们还在2014年7月推出了商业和伙伴关系的情况下,我们还探讨了优步进行了商业和伙伴关系的使用趋势,包括通过同意,领先的T&E提供者通过市场份额融为一体。

But what might Uber for Business offer in the future? Here are some ideas that the Spend Matters research team came up with that we’d like to see embedded in the toolset for corporate travel. We have divided our recommendations and ideas into 4 areas: for procurement and travel managers, for the business traveler, core technology (e.g., T&E features, integration and reporting) and “beyond the road.”

For Procurement and Travel Managers

  • Reconciliation against contracts– up-front discounts or rebate programs based on committed annual spend volumes – matching both individual transaction compliance as well as overall spend and the triggers as thresholds are reached
  • Pre-negotiated rates- 这可能包括公司余值或参与组采购组织(GPO),折扣或折扣会员
  • Premier program bundles- 参考United的“全球服务”为顶级企业旅行者提供提供的高级公司的高管,致力于为其员工提供企业的大公司 - 可能包括免费升级到Uberblack,礼宾电话支持等。
  • Additional risk/insurance provisions- 致力于承诺的合同(减轻优步不是“安全”(即保险限制)作为其他运输方式的感知)
  • Rider pools– support for “private fleets” (e.g., employees that might ride-share within a company)
  • 供应商多样性- 驱动程序池可用于各种供应商,或推广个人多样化支出的能力(基于驾驶员船上的驾驶员),以计算少数民族/小型商业多样性目标
  • 快递服务– "Ubercargo“– why stop at moving people? Local courier support in all markets for hourly or same-day delivery and corporate gifts. Likely limited to small parcel service delivery done locally – but could augment the services of firms like UPS and FedEx. (We actually thought of this independently, but Uber did as well –Uber Cargo is being tested in Hong Kong)

对于商务旅行者

  • 提前书籍feature– Spend Matters research suggests that business travelers want certainty in their planned pickups – especially early in the morning (before meetings, or departures), or late in the afternoon (heading back to the airport)
  • Favorites– a set of preferred drivers for certain trips (e.g., early morning airport runs). As with limo/black car companies, the personal relationship with a driver or set of key drivers goes a long way to keeping “frequent shoppers” happy
  • Messaging– the ability to communicate with your preferred driver(s) – which could include desktop or mobile integration with popular messaging tools
  • Detailed preferences– the ability to load preferences for a driver to see (e.g., specific pick up spot such as a driveway, pick up notes such as “do not call before 5:00 a.m. upon arrival”)
  • Frequent rider status– with benefits such as a “beat the taxi line” feature that provides some type of preference based on overall usage including matching with top drivers for top corporate users (reference the "Global Services" comment above)
  • Green feel-good opportunities(AKA CSR) - 社会驱动的成本节省和业务交互功能。这些可能包括找到公司同行,因为它们在优步或可能会同时请求优步,以便共享乘坐。可以跟踪温室气体减少结果 - 与舰队普通汽车的驾驶,或者甚至对您的私人车辆,或通常租用汽车

T&E Features, Integration and Reporting – Core Technology

  • MyUber– "Uber forIBM或XYZ,Inc。“优步可能希望”个性化Skins“为公司使用,并且个性化甚至可能是一个很好的功能,从B2B迁移到B2C下行
  • Maverick travelers——异常管理、工作流和路由as alerts that go to someone based on non-compliant activity (e.g., using non p-card for settlement)
  • Duty of care– additional duty of care compliance features such as alerting when employees are using Uber in countries, regions or cities with warnings or advisories for political, terrorism, weather or other risk factors (slightly tenuous regarding some risks as it would require Uber to be active in high-risk countries – but clearly applicable to natural disasters and weather events)
  • 支出分析– continuing to build off integration to a preferred payment card or travel card and access to Level 3 p-card reporting data that could be uploaded to a spend cube environment or analyzed within Uber (see below)
  • 仪表板– an embedded analytics dashboard/environment for procurement and corporate travel managers that provides graphical views of reporting information (e.g., historical information, non-compliant activities, recommended savings strategies)
  • 费用报告API或出口- 除同意外,您将返回首选费用管理应用程序所接受的数据格式下载旅行详细信息的能力;需要与T&E应用程序集成,包括Deem,邮费,数据库,Expensify.andTriNet(以及其他PEO T&E工具)
  • CSR影响跟踪器– green and other savings calculators (based on shared rides and other beneficial CSR elements)
  • 元数据和基准– a “big data” offering that uses aggregate information from all corporate users to recommend specific strategies for getting additional value from the Uber for Business solution; could include cost/price benchmarking and related insights

天空是极限

我们会出来并提出问题:Why stop with cars?

Let’s get radical for a moment.

优步基本上是一个项目管理和双向资产跟踪解决方案,基于查找资源,管理地理空间方面以及一些通用POS(销售点)功能。它很好地包装成智能手机应用程序,现在使用商业应用程序包装器。

But will Uber make a play outside rubber and asphalt? Its technology could be OEM'd for general resource tracking and even the requisitioning of local resources via cellphones. For example, help me find:

  • 农场/院子工人
  • Temporary workers
  • 店助理
  • Valets
  • 贝尔跳/礼拜

Whenever you have (especially waged labor) resources – where are they? Who's closest to me, what's their specialty (language, technical skills, etc.)? Once you have started engaging with someone (e.g., an assistant in Lowe's kitchen planning department), there might be an ongoing project need to instant message back and forth regarding content and project updates that is less suited to email than to a project-specific app. For example, when is this assistant in the office (in case of sample reviews) and how to send updates without fighting phone and email queues? In the end, it’s about everything to enhance the client experience.

最后,让我们建议商业用例physical security。Uber could also enter the physical security side of businesses, government facilities and schools even. The cellphones could feature integrated swipe card scans (proximity based) and obviously come with position tracking, add a Bluetooth tie-in to a biometric sensor on the wrist, a la an Apple or Samsung Watch and the bio profile should let the system validate at a reasonably high degree of accuracy who实际上holds the equipment. This could all be done via smartphones – and would work as well in the US as in Vietnam, maybe even better overseas where smartphone use is even more ubiquitous.

您可能会告诉我们对未来企业采购和旅行管理的前景非常兴奋。与亚马逊一样,这是我们的直觉,他们将被证明是采购技术部门的惊喜“破坏者”之一。

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